When I email my report the email does not have the report attached?

This issue affects some versions of the Gmail email app, so we recommend you use the stock email app because it works consistently.



If you have selected a default email, follow the steps below to reset it:

  1. Open the Settings app


  2. Locate the Application manager, labeled Apps on most devices


  3. Scroll down and tap the application that is set as the default email app


  4. Scroll down to Launch By Default section and tap the Clear defaults button




  5. Then choose the stock email when you are sending your report.





clock December 13, 2014 by author Support Team


When I try to email my report, I get the “Permission denied for the attachment” message, what should I do?

This issue affects some versions of the Gmail email app, so we recommend you use the stock email app because it works consistently.



If you have selected a default email, follow the steps below to reset it:

  1. Open the Settings app


  2. Locate the Application manager, labeled Apps on most devices


  3. Scroll down and tap the application that is set as the default email app


  4. Scroll down to Launch By Default section and tap the Clear defaults button




  5. Then choose the stock email when you are sending your report.





clock December 13, 2014 by author Support Team


How do I disable report(s) I do not want?

  1. Access the Settings Page.
  2. Scroll down to the "Enabled Reports" section.
  3. Then unselect the reports you do not want.



clock November 13, 2014 by author Support Team


How does GPS Tracking work?

Depending on the available services on your device, Track My Mileage takes advantage of Google Location Services which is part of Google Play Services to utilize GPS and Android's Network Location Provider which uses cell tower and Wi-Fi signals to provide location information while minimizing power consumption.

Note: Continued use of GPS running in the background can dramatically decrease battery life.

Improving GPS accuracy

GPS accuracy varies depending on the number of visible GPS satellites. Locating all visible satellites can take several minutes, with accuracy gradually increasing over time. Use these tips to improve GPS accuracy:
  • Ensure GPS is enabled on your device by going to Settings > Location Access

  • Verify that you have a cellular or Wi-Fi network connection. This allows the Assisted GPS (A-GPS) on the device to locate visible GPS satellites faster, in addition to providing initial location information using the Wi-Fi or cellular networks.

  • Maintain a clear view of the horizon in several directions. Keep in mind that walls, vehicle roofs, tall buildings, mountains, and other obstructions can block line of sight to GPS satellites. When this occurs, your device will automatically use Wi-Fi or cellular networks to determine your position, until the GPS satellites are visible again.

  • Restart your device.




clock November 4, 2014 by author Support Team


How do I track my mileage with the GPS?

Note: Continued use of GPS running in the background can dramatically decrease battery life.

First, read the Improving GPS accuracy section in the How does GPS Tracking work help item.

To start tracking, add or update a trip then scroll down to the Odometer section then tap the Start GPS Tracking button. Doing this will clear any existing odometer start, stop or distance entered manually.



To stop tracking, tap the Stop GPS Tracking button or the Cancel button or the Save button.



If the trip has already been tracked by GPS you can resume tracking from the last captured position by tapping the Resume GPS Tracking button



You will be given the option to continue from the last captured position by tapping the Add To Existing button or you can clear the previous tracking and start fresh by tapping the Reset Existing button.



While the trip is being tracked by gps, it is automatically saved periodically, so you can edit any of the fields except the odometer start, stop or distance. But we recommend when you are done with tracking your trip mileage by gps that you tap the Save button to assure the latest trip information is saved.

Also to ensure the best mileage tracking by gps, you should remain on the edit trip page in the app.

This is not to say you cannot answer a call, check your email or start another app because Track My Mileage should continue to run in the background but depending on the settings on your device it may not and since the operating system may terminate the app when it is in the background, we recommend keeping Track My Mileage as the active app as much as possible.


clock November 4, 2014 by author Support Team