Welcome to Track My Mileage Frequently Asked Questions

Track My Mileage

Frequently Asked Questions

How do I send crash report to the support team?

To send the Crash Report from a Mac:

 

1.            Connect your device to and sync  with iTunes, iTunes downloads those records (known as crash logs) to your computer.

2.            In the Finder, open a new window.

3.            Choose Go > Go to Folder.

4.            Enter ~/Library/Logs/CrashReporter/MobileDevice.

5.            Open the folder identified by your device’s name.

6.            E-Mail the crash log(s) named after the app  to iossupport@apgsolutionsllc.com

 

To send the Crash Report from a From a Windows PC:

 

1.            Connect your device to and sync  with iTunes, iTunes downloads those records (known as crash logs) to your computer.

2.            Enter the crash log directory for your operating system in the Windows search field, replacing <user_name> with your Windows user name.

 

                             For crash log storage on Windows Vista

                                C:\Users\<user_name>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice

                             For crash log storage on Windows XP

                                C:\Documents and Settings\<user_name>\Application Data\Apple computer\Logs\CrashReporter

 

3.            E-Mail the crash log(s) named after the app  to iossupport@apgsolutionsllc.com

 


clock March 6, 2012 by author Support Team


Since I updated my iPhone/iPad, I seem to have lost data from my device. What do I need to do to retrieve?

The issue you are experiencing seems to be consistent the sporadic data loss iPhone/iPad users have been experiencing after upgrading iOS.  We have done some research online and have found a couple of articles that may help you restore your data:

 

http://www.pcworld.com/article/241806/did_ios_5_delete_your_apps_music_and_data_heres_help.html

 

http://www.gottabemobile.com/2011/10/13/how-to-recover-lost-apps-after-ios-5-upgrade/

 

Are goal here is help you get your data, please let us know if this was helpful,

Support Team


clock January 18, 2012 by author Support Team


What does the cost mean?

Cost is referring to the standard mileage rates used to calculate the deductible costs of operating an automobile for business, charitable, medical or moving purposes.


clock January 18, 2012 by author Support Team


Does Track My Mileage support multiple vehicles?

Track My Mileage now supports multiple vehicles. To add this feature:

  1. First update and launch the app
  2. Next tap the "TMM Store" row on the "Main Menu"
  3. Then find the product that meets your needs

clock January 18, 2012 by author Support Team


How do I access the setting to changes the cost mileage?

To learn how to do this, from the main menu tap the "Help" row and scroll down to the "Calculating cost per mile or km" section and then tap the row that starts with "How do I set up the cost per....".


clock January 18, 2012 by author Support Team


What languages does Track My Mileage support?


clock January 17, 2012 by author Support Team